State Farm® Insurance Agent Don Parrish

"I've been with this office for 10 years, and have not had any problems until recently. Received a notice in the mail they were cancelling one of our vehicles for not providing "necessary information" to complete underwriting review. Confused, since this was the first notice we ever received, I called to see what was going on. I was told they "text me" several times, and I never responded. I asked what number they text, since I never received any. Come to find out, they had been texting our land line, not a cell phone. So, the information needed was so important, that not responding cancelled our policy, but the only attempt to contact us was text messages, which obviously were not received. I said I was disappointed that something that important was not sent as a written notice, or at least attempt to call us, before telling us we were just going to be cancelled. When I expressed this, the response was "well, we have been trying since December", to which I stated again, "well, it was a land line, so I did not get those messages." I also just found out all of our vehicles insurance would be getting cancelled, but only received a written notice for one of them. Not sure what has changed to disregard a long term customer in this way, but it was enough for us to switch agents."

"Michelle and Debby are the best"

"Deborah went above and beyond this week to help me and my ex wife on a complex issue with coverage for my daughter. After three months of discussions with another agent/office, Deb was able to get the wheels in motion after 48 hours. She is truly the best trusted adviser in the insurance industry that i've worked within my career!!"

"Customer service is always great to work with and very helpful."

"Been with them for over 10 years very professional customers service is a 10 never had a complaint"

"Great Service. Very Respectable Staff. Best I ever had with Insurance Agents. Keep up the Good work. 👍👍"

"The are the greatest, friendliest and most helpful insurance company I've ever dealt with by far. Currently insured or not, they will help get you back on track without a huge payment up front. I recommend them to everyone."

"I don’t trust this person or his brother Doug Parrish"

"Love Don Parrish State Farm office ! Always so please to talk to ! Ryan and Phil are always so helpful to our needs ! Been with SF for over 50 years !"

"I love don parrish state farm"

"First and foremost, the customer service here is beyond amazing. I have quite a bit of experience myself working in customer service. Frankly it is unprecedented, and I'm not speaking of the insurance industry alone. I only insure one vehicle with state farm, I am not some big important client, but they sure make me feel like I am. Phil is my agent, and let me tell you, anyone who deals with customers or clients could sure take lessons from him. When I call, he knows exactly who I am, he does not need to go looking for a file. He knows his clients because he truly cares. Recently, I have had the worst car repair experience of my life dealing with Kia of Canton. Let me make it clear that the dealership has been the problem, and not State Farm. Phil has been there every step of the way to fight for me. Calls are always answered during business hours and even sometimes after the office closes. Calls after hours are returned immediately, as soon as the office opens the following morning. He follows up to see if there is anything he can do to help me. When I told him the repair for my claim was taking longer than expected, he had me a rental car in less than 10 minutes, and it cost me absolutely nothing out of pocket. The team at this office is amazing, and my agent Phil, goes above and beyond each and every time. He has earned a lifetime customer."

"Best Auto and home insurance very pleased with the service and staff won't go anywhere else"

"Disappointed that mail was sent in my moms name, from the home office, months after I gave the local office her death certificate"

"Great staff."

"Great Customer Service!"

"We have had such a wonderful experience with this company. We worked closely with Deborah to select the life insurance policies that were right for our family, and she made the process easy and enjoyable. Sue is always a pleasure to deal with and has quite the sense of humor. All in all, we are very pleased with our experience. 5 stars!"

"Great customer service! Very helpful!"

"I am so glad I have State Farm! Don Parrish's Agency has great customer service and has answered all of my questions. I recommend them to all my friends and family - correct coverage with great service. This has been the best experience I've had with an insurance company."

"I like Sue and every one in this office...never ever had a issue or problem with nobody working in this office...been insured with state farm for 2yrs + and i will stay insured with them for nany years to come...tumbs up"

"I'm very upset with Mr. Don Parrish himself I phoned in to his office last June 23rd to request all my policies cancelled being a business owner that's umbrella, worker's comp, business liability, commercial auto, personal auto, homeowner insurance Well everything was cancelled except my homeowners insurance. Just bought to my attention by means of a renewal notice recieved from state farm on may 8 so I had dual cover for 1 year with 2 insurance companies which is illegal....bottom line Don isn't willing to accept an agent error so that policy can be back dated to last June...Errors happen all the time in the insurance industry or should I say Accidents ..I received a 1 month refund on policy this is unacceptable"

"Like a sucker i switched from state farm to citizens insurance for my auto coverage to save money. Although I haven't had a claim yet, their customer service doesn't compare to the level of service i was provided at this office. I guess life is full of regret..."